Terms & Conditions - Multiple Instalment
We look forward to working with you and helping you achieve your learning goals. To help us provide a professional, motivating and enjoyable experience for you and all our clients, please read through the terms and conditions of Interactive French.
This agreement is a compulsory consent for any services provided by Interactive French Limited (Interactive French). It will be the only terms throughout the contract period. Interactive French reserves the right to make necessary adjustments with or without notifying all relevant parties when needed.
The Agreement: The agreement is valid for current Customers of Interactive French, applicable within Interactive French Centres (Hong Kong) only.
Payment: Instalment payment should be made before the lesson that specific instalment represents. Payments for package renewals should been done around the last 2 sessions of the current package.
Instalment: The instalment cannot be combined with any other offers, discounts, or promotions.
The Package: A fixed number of hours of instruction is guaranteed by purchasing this package. The hours of instructions shall be used in sessions of 1 hour or longer. Each session may end 5 minutes before the end time due to administration work.
Package Validity: The Package is valid as of purchase date, no matter when the 2nd, 3rd or 4th instalment is settled. The customer assumes full responsibility in completing all sessions guaranteed by the package. Any sessions not completed within the valid period will be deemed null and void. The remaining sessions are terminated by Interactive French after the valid period.
Refundability and Transferability: Sessions are non-refundable and non-transferable.
Mode of Teaching: One on One Private sessions.
Rescheduling Appointments: Any request for rescheduling appointments shall be placed 24 hours prior to the time of start of the session. A request placed within 24 hours before the appointment will not be entertained. It shall be understood that any rescheduling of appointment is not considered successful unless a confirmation message is sent via WhatsApp or Email.
Cancelling Appointments: Any request for cancellation of a scheduled appointment must be placed at least 24 hours prior to the start of the appointment. If a cancellation request is placed less than 24 hours prior to the start of the appointment, the scheduled appointment will be charged in full. A cancellation is considered successful only after a confirmation message is sent via WhatsApp or Email.
- Short-notice Cancellation Due to Illness: An appointment can be cancelled 3 hours prior to the start of the appointment on grounds of illnesses supported by an appropriate medical certificate.
Late: We only tolerate a duration of at most a third of the full duration of the session for late comers and the lesson will not be extended to make up for the duration. Once a third of the full duration of the session has passed, the tutor has the right to leave as the client is considered “No Show”.
- No Show: If the student fails to arrive before a third of the full duration of the session from the start of the session, the tutor has the right to leave and the appointment will be charged in full.
Tutor missing Appointments: If a tutor is absent due to a case of an emergency, the client will be contacted by our staff to explain the situation and reschedule the session. This will incur no penalty, in any form, to us. Interactive French reserves the right to provide a substitute qualified tutor.
Tutor Holidays and Absences: We will notice the client at least 1 week in advance if the tutor is going to be absent for 1 week or longer. The client will be contacted by our staff to discuss alternative arrangements.
Change of Tutor: The client may request to change the tutor but the change of tutor is subject to availability. The package purchased is not specific to any tutor.
Expiration and Termination: In the event that service agreement expires or is terminated by Interactive French, the remaining un-conducted sessions are non-refundable and non-transferable.
Refunds: No refunds or reimbursements in any form will be given to a client if that client decides to cancel a package after a full payment in relation to a package is made.
Package Renewal: The terms and conditions stated herein will automatically be carried over to the new package upon the purchase of a new package without the need for a new agreement to be signed.
Interactive French reserves the right to revise this agreement at any time. This document is binding and replaces any oral or written agreement. If Interactive French does not enforce any right of the agreement for any reason, Interactive French does not waiver the right to enforce it later.